Audio uploads not appearing in the playlist - Airtime Support Discussions on Sourcefabric Forum

Garrett Kelly · Post edited by Garrett Kelly at 2012-09-02 22:16:16

Files uploaded by DJ's are not appearing in the playlist builder.

The files do appear under the 'organize' folder though, so if I do a manual

"sudo service airtime-media-monitor restart" on the command line, everything

get's moved into the file system and can be then added to a playlist.

a) Does this seem familiar?

b) What logs should I provide to see help figure out what's going on?

THANKS!

Albert FR

look here /var/log/airtime/media-monitor/

and sent it here

Dustin Page

I am also having this issue with my AirTime installation.

Here's the error message in the media-monitor logs:

2012-09-03 23:47:07,074 ERROR - [Thread #0] [api_client.py : get_response_from_server()] : LINE 177 - Error Authenticating with remote server: HTTP Error 404: Not Found

2012-09-03 23:47:07,074 ERROR - [Thread #0] [api_client.py : get_response_from_server()] : LINE 183 - Error connecting to server, waiting 5 seconds and trying again.

2012-09-03 23:47:12,335 ERROR - [Thread #0] [api_client.py : get_response_from_server()] : LINE 177 - Error Authenticating with remote server: HTTP Error 404: Not Found

2012-09-03 23:47:12,336 ERROR - [Thread #0] [api_client.py : get_response_from_server()] : LINE 183 - Error connecting to server, waiting 5 seconds and trying again.

2012-09-03 23:47:17,601 ERROR - [Thread #0] [api_client.py : get_response_from_server()] : LINE 177 - Error Authenticating with remote server: HTTP Error 404: Not Found

2012-09-03 23:47:17,601 ERROR - [Thread #0] [api_client.py : get_response_from_server()] : LINE 183 - Error connecting to server, waiting 5 seconds and trying again.

2012-09-03 23:47:22,912 ERROR - [Thread #0] [api_client.py : get_response_from_server()] : LINE 177 - Error Authenticating with remote server: HTTP Error 404: Not Found

2012-09-03 23:47:22,912 ERROR - [Thread #0] [api_client.py : get_response_from_server()] : LINE 183 - Error connecting to server, waiting 5 seconds and trying again.

2012-09-03 23:47:28,181 ERROR - [Thread #0] [api_client.py : get_response_from_server()] : LINE 177 - Error Authenticating with remote server: HTTP Error 404: Not Found

2012-09-03 23:47:28,182 ERROR - [Thread #0] [api_client.py : get_response_from_server()] : LINE 183 - Error connecting to server, waiting 5 seconds and trying again.

2012-09-03 23:47:33,445 ERROR - [Thread #0] [api_client.py : get_response_from_server()] : LINE 177 - Error Authenticating with remote server: HTTP Error 404: Not Found

2012-09-03 23:47:33,445 ERROR - [Thread #0] [api_client.py : get_response_from_server()] : LINE 183 - Error connecting to server, waiting 5 seconds and trying again.

2012-09-03 23:47:38,720 ERROR - [Thread #0] [api_client.py : get_response_from_server()] : LINE 177 - Error Authenticating with remote server: HTTP Error 404: Not Found

2012-09-03 23:47:38,720 ERROR - [Thread #0] [api_client.py : get_response_from_server()] : LINE 183 - Error connecting to server, waiting 5 seconds and trying again.

Dustin Page

Well...after reading a previous post and changing by hostname in airtime.conf and api_client...I was able to correct this issue.

Garrett Kelly

Hey Albert,

So I am tailing the logs for /var/log/airtime/media-monitor/media-monitor.log

I upload a song in the Add Media section. Nothing shows up in the logs at all.

In a different terminal window, I cd to the 'organize' folder and see that the file I uploaded is there. However, I cannot access it via the playlist builder.

What should I try next?

Thanks.

Albert FR

media-monitor is alive ?

try this :

service airtime-media-monitor restart

and

airtime-log -t media-monitor

copy/paste the result here ;-)

Garrett Kelly

Hey Albert, here are my logs. The song I uploaded DOES SHOW UP but

it only seems to work if I restart the airtime-media-monitor.

Why do I have to keep restarting that?

offhours@offhours:~$ sudo service airtime-media-monitor restart

[sudo] password for offhours:

Restarting Airtime Media Monitor: Done.

offhours@offhours:~$ sudo airtime-log -t media-monitor

Tail media-monitor log2012-09-14 09:48:07,660 DEBUG - [MainThread] [media_monitor.py : configure_locale()] : LINE 57 - sys default encoding UTF-8

2012-09-14 09:48:07,660 DEBUG - [MainThread] [media_monitor.py : configure_locale()] : LINE 58 - After UTF-8

2012-09-14 09:48:08,585 INFO - [MainThread] [media_monitor.py : <module>()] : LINE 88 - Setting up monitor

2012-09-14 09:48:09,252 INFO - [MainThread] [api_client.py : setup_media_monitor()] : LINE 398 - Connected to Airtime Server. Json Media Storage Dir: {u'watched_dirs': [], u'stor': u'/media/offhours/'}

2012-09-14 09:48:14,258 INFO - [MainThread] [media_monitor.py : <module>()] : LINE 96 - Storage Directory is: /media/offhours/

2012-09-14 09:48:14,319 INFO - [MainThread] [media_monitor.py : <module>()] : LINE 109 - Initializing event processor

2012-09-14 09:48:14,438 INFO - [MainThread] [airtimemediamonitorbootstrap.py : __init__()] : LINE 30 - Adding /etc on watch list...

2012-09-14 09:48:15,032 INFO - [MainThread] [airtimemediamonitorbootstrap.py : scan()] : LINE 47 - watched directories found: {u'1': u'/media/offhours/'}

2012-09-14 09:48:15,032 DEBUG - [MainThread] [airtimemediamonitorbootstrap.py : scan()] : LINE 50 - 1, /media/offhours/

2012-09-14 09:48:15,976 DEBUG - [MainThread] [mediamonitorcommon.py : scan_dir_for_new_files()] : LINE 291 - find "/media/offhours/" -iname "*.ogg" -o -iname "*.mp3" -type f -readable

I then uploaded a song by a band called the Webs. Then it started outputting bunch of logs that I am attaching as a separate file. I believe that these are all the files that DJ's have been uploading throughout the week that they can't put into their playlist because they don't show up in the airtime playlist builder.

Albert FR

sorry for the delay...
no errors here
can you send us your others logs files ?

Garrett Kelly · Post edited by Garrett Kelly at 2012-09-18 18:43:34

Thanks for your help Albert! I can definitely send you more logs! Which ones should i send you?

johngough

I'm also having this problem. Is there a way to update the update/restart the media folder remotely rather than commend line?

Ta

J

Albert FR

all in /var/log/airtime :D

Garrett Kelly

Alright, there are two zip files containing the logs.

The first zip file contains all the logs currently on the system. It's called logs.zip.

The second zip is after I cleared all the log files and then just tried to upload a few tracks here and there, and restart the media monitor. It's called 'later-logs.zip'.

Garrett Kelly · Post edited by Garrett Kelly at 2012-09-20 13:04:49

Also of note - currently when I am trying to upload tracks I am seeing a little 'caution' symbol by the upload progress. Any thoughts on this?

Here is a screenshot: http://cl.ly/image/360h2U3i3b14

Albert FR

your problem is not during transfert apparently but with liquidsoap

try this command (into a console)

airtime-check-system

and display the result here

Garrett Kelly

AIRTIME_STATUS_URL = http://localhost:80/api/status/format/json/api_key/%%api_key%%

AIRTIME_SERVER_RESPONDING = OK

KERNEL_VERSION = 2.6.38-8-generic

MACHINE_ARCHITECTURE = i686

TOTAL_MEMORY_MBYTES = 2028904

TOTAL_SWAP_MBYTES = 1030268

AIRTIME_VERSION = 2.1.3

OS = Ubuntu 11.04 i686

CPU = Genuine Intel(R) CPU T2500 @ 2.00GHz

WEB_SERVER = Apache/2.2.17 (Ubuntu)

PLAYOUT_ENGINE_PROCESS_ID = 16449

PLAYOUT_ENGINE_RUNNING_SECONDS = 1036

PLAYOUT_ENGINE_MEM_PERC = 0.4%

PLAYOUT_ENGINE_CPU_PERC = 0.0%

LIQUIDSOAP_PROCESS_ID = 16454

LIQUIDSOAP_RUNNING_SECONDS = 1036

LIQUIDSOAP_MEM_PERC = 0.5%

LIQUIDSOAP_CPU_PERC = 15.4%

MEDIA_MONITOR_PROCESS_ID = 16513

MEDIA_MONITOR_RUNNING_SECONDS = 1032

MEDIA_MONITOR_MEM_PERC = 1.0%

MEDIA_MONITOR_CPU_PERC = 0.4%

RABBITMQ_PROCESS_ID = 1347

RABBITMQ_RUNNING_SECONDS = 134411

RABBITMQ_MEM_PERC = 0.8%

RABBITMQ_CPU_PERC = 0.0%

-- Your installation of Airtime looks OK!

Albert FR

that's really strange...
your log said liquidsoap is not running...
perhaps you have a problem of domain name.

Garrett Kelly

Reply to @Albert+FR:

How would I check the domain name problem?

BTW: Airtime was working fine for a long time on this system and then one day this issue just up and happened. I hadn't touched the server in quite a while.

Albert FR

really strange...

one more thing

what said the command line

df -h

Garrett Kelly

Filesystem Size Used Avail Use% Mounted on

/dev/sda3 92G 51G 37G 59% /

none 985M 692K 984M 1% /dev

none 991M 12K 991M 1% /dev/shm

none 991M 132K 991M 1% /var/run

none 991M 0 991M 0% /var/lock

I am putting all the music on an external hd, under /media/offhours

Garrett Kelly · Post edited by Garrett Kelly at 2012-09-20 17:45:52

Now this is happening.....

http://cl.ly/image/1b0A2u1q1B41

Garrett Kelly

Here are the logs now that I am getting a 404 on the playlist page.

Garrett Kelly

LOGS

Albert FR

perhaps you have problem with your hard drive...

I saw something anyway, you have tried to record something with the airtime recorder with no success, this one it is well configured ? have you respected the all necessary configuration (described into the airtime manual) ?

Garrett Kelly

We dont' use the show-recorder. Someone may have tried that but we don't need that functionality.

Any other thoughts on what could be happening here?

I am trying to temporarily move the storage directory to the main hard drive and see if it resolves the issue.

Martin Konecny

Hi Garret, I'm sorry to hear about your problems.

Could you send me a private message with a link to the problem file, and I will take a look into this.

Garrett Kelly

Still having this issue. Anything I can do to help resolve?

Edilson R Chiquetano

I had this problem when I was uploading files via FTP
I found it permission issue of folder and files.

Garrett Kelly

What should the file permissions look like?

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