First, please only post these to the Airtime Support forum instead of the Newscoop support forum as well. Are you having this issue with your Pro instance or self hosted?
Roger, this is the same version that i have on my own VPS at a fraction of the cost 100$ per month get a vps and ill install it for free i got quadruple the amount that your offering for $10 per month
additionally the same issue happened on the trial servers as well
so for anybody who would like to know how to get around this you are going to need root access to the vps and some basic knowledge of ssh