Lack of technical support for Airtime Pro users on weekends is discouraging.
  • Vote Up0Vote Down Jorge LopezJorge Lopez
    Posts: 15Member
    I may not be rich to be able to donate large amounts of money to this project but I'd like to think that subscribers to of Airtime Pro like myself are in a way doing our part to support this project. The problem is that when a technical problem arises we have our hands tied as what we can do to resolve it because we do not have access to the core system files. God forbid a problem arises on a weekend because then you left out to dry until Monday. This is simply unacceptable for a paid for service, technical problems do not wait til Monday to occur. My Airtime Pro instance has been messed up since 3:00AM this morning and there is nothing I can do about except plea for help on a support ticket which I know will not get a resolution until Monday. Very discouraging and now instead of being cut off by my ISP for live streaming for too long I must now just allow my online radio station to go offline until someone on Airtime decides to help me on Monday. 

    ~ End of rant from a disgruntled Airtime Pro subscriber. 
  • 3 Comments sorted by
  • Vote Up0Vote Down Cliff WangCliff Wang
    Posts: 339Member, Sourcefabric Team
    Well, I have been around the forum and email (help@sourcefabric.org) all the weekend and solved 2 problems already. Your instances is back online now.
    Sorry for the inconvenient.  
    Cloud Radio -> http://airtime.pro
  • Vote Up0Vote Down Jorge LopezJorge Lopez
    Posts: 15Member
    Thank you Cliff, much appreciated. However I did not come to the forum because last time I did asking for another technical help my post was deleted. One assumes that the tools given to us users i.e. the support ticket system is the right place to ask for help. 
    Post edited by Jorge Lopez at 2013-07-21 21:27:10
  • Vote Up0Vote Down Cliff WangCliff Wang
    Posts: 339Member, Sourcefabric Team
    My pleasure, Jorge. Definitely we will keep improving our support for Airtime.pro customers. Please let me know if you need anything. 
    Cloud Radio -> http://airtime.pro
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