Campware is pleased to introduce *Guaranteed Support* for Campsite.
"Guaranteed Support" means if you have a problem with the software, you can
be sure that we'll fix it in a timely manner and fix it for the version of
the software you are using - no one will force you to upgrade. While we are
still providing free community support through our mailing lists and forum,
Guaranteed Support gives you a higher level of service than free support. It
is offered as a "subscription" service for a number of months (1, 3, 6, or
12), which covers your version of the software for that time period. There
are a number of advantages to signing up:
1. Your requests are prioritized over free support.
2. Someone will be assigned to address your issue immediately.
3. You are guaranteed a response to your request within 24 hours
informing you of what is being done about the problem.
4. All bug fixes will be backported to the version you are running.
You will not be forced to upgrade to a new version that has new features,
and potentially new bugs because of it.
5. If necessary, developers can login to your server to fix the
problem.
6. If there is a problem with the software, we can make a custom
release for you that fixes your bug immediately.
7. By purchasing a support contract, you are supporting continued
software development and maintenance - and helping to secure your investment
at the same time.